Factory Reset. As bad as Comcast is, it was at least better than this. 2. Power cycle the modem by disconnecting the power cord for 10 seconds, then reconnect the power cord. I'm canceling while I have my window of being able to without a fee and just going back to Comcast. Here are some potential fixes for your Internet keeps dropping connection issues: Move closer to the Wi-Fi router / hotspot. I tried resetting the modem and the router, reconnecting cables, replacing cables, bypassing my docking station, connecting directly to the modem (this seemed to help, but then the house had no wifi), updating the router firmware, rolling back its firmware, and turning on wifi to "pick up the slack" when the LAN dropped its connection. Wait until the Power, Receive, Send, and Online LEDs are solid. I have to reset power each time to get the internet to come back up. My connection goes wonky once every few days, and I have to unplug the router and reboot it (I believe this is called a hard reset) to fix the problem. I have tried your suggestions, and still, the same. Check the power cable and the wall outlet and change one at a time and retest. On the next screen, click on Troubleshoot in the left-pane. Printer goes offline due to power or cabling. The model number could be useful. See the Factory Settings bit in the manual. I had a tech come out back in November and all he did was add a three-prong ext to the back of my modem - after this the issue still persisted. My internet connection either drops completely or down to about .1 mg. Plug the cable modem into the wall outlet. Dear Lifehacker, My router sucks. Disconnect the coaxial cable from the modem. Speedify allows your device to use (multiple) WiFi, cellular and wired connections in the most optimal way. If the signal is bad (way under 7dB) then check your splitters for damage. It might also help if you told people what the modem is in front of this router. - internet drops completely about 10-15 times a day Restart the computer. The internet goes down and when I check the modem all the lights on the front are off. Got Mediacom about 4-5 months ago and it has been nothing but headaches. I have this modem and it is constantly kicking some of the wireless connections offline. 1. Speedify works by constantly monitoring the quality of your Internet connections in the background. I got a wireless extender and moved some items to that, but it will still kick things off. After 5 years, you'd be surprised how crappy they can get (especially ones outdoors.) I refuse to put up with a year of this. If they look good (+2dB to -9dB is acceptable), your modem is probably going bad. Over the past 10 months my modem keeps going offline on a daily basis whenever internet is in use. Speedify was designed to keep you connected to the Internet with the safest, fastest, and most reliable connection possible. We are never using everything that's connected at the same time, but still had issues with it just going offline. As @shadowsports suggested, a factory reset might be useful. Run Internet Troubleshooter. So far your messages have been terse, with too little information for anyone to diagnose what it going … Go to Settings > Update & Security. Before moving to other methods, it is a good idea to try the built-in Troubleshooter in Windows 10 to find and fix internet connection problems on your computer. 2. See if you can login to the modem to check signal levels. Announcements. It shows great speed and never shows it going offline but I keep losing the connection. If a printer keeps going physically offline and resetting or switching itself on and off, it could be a power issue. 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